Our Return Policy

At WHALE BAY, our goal is to provide our guests with great service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your WHALE BAY experience, so we strive to make sure our return policies reflect that.

Whole Bean & Ground Coffee – Coffee is perishable and as such we are unable to accept returns on coffee. But don’t worry—we’re here to help! If there was an error with your order or if it was damaged en route, please contact us at support@whalebay.coffee within 30 days of your purchase. If you were dissatisfied with your coffee, our Customer Care team will help you track down your soon-to-be favorites. 

Everything Else – If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Support team about a return or exchange within 30 days of purchase. It’s easy—just email us at support@whalebay.coffee.